Olissippo Lapa Palace – The Leading Hotels of the World
Olissippo Hotels · 5.0-star · Rua do Pau de Bandeira 4 Lapa
4.8(1,084 Google reviews)
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Cynthia Chick
5/5
Google· 4 months ago
Google· 4 months agoThis is as good as it gets. If I could give it 12 stars, I would We had a junior Suite which was stunning. We had breakfast every morning, and the spread was first class. We had numerous drinks on the terrace outside of the bar, and after a long day in Lisbon, it was like coming home to family. I cannot recommend this hotel highly enough. We are high end travelers, and we will spend for exquisite food, service, staff, and the overall ambiance. LAPA.PALACE CHECKS EVERY SINGLE BOX. BRAVO!!!!!!!
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jmy49
5/5
Tripadvisor· 4 months ago
Tripadvisor· 4 months agoIn an era in which there are many three and four star hotels masquerading as five star facilities, Lisbon’s |Olissippo Lapa Palace Hotel is a true five star hotel. The Lapa Palace hotel is a magnificent, beautifully maintained facility with luxurious accommodations, beautiful grounds and common areas and outstanding service. From the moment one enters the Lapa Palace, guests are embraced by a warm and gracious staff - from the attentive door team to the front desk staff and concierge team. The hotel’s hospitality and depth of service is reminiscent of such iconic benchmarks as Paris’s famed Le Bristol and Madrid’s Palacio de los Duques Gran Melia. Our room was spacious and beautifully appointed and had a large outdoor terrace overlooking the hotel’s manicured gardens and swimming pool. During our week at the hotel, the terrace provided a perfect vantage in which to enjoy Lisbon’s abundant sunshine. The hotel’s housekeeping was exemplary, consistent with the impeccable standards of this superbly managed facility. The food service was outstanding, from the extravagant breakfast buffet to its refined restaurants, all staffed by incredibly warm and gracious staff members. A special note is warranted for the hotel’s outstanding concierge department, managed by Rui Palma, the head concierge. From the moment we made our reservation and contacted the hotel via email, the concierge department was extraordinarily responsive, assisting us with dinner reservations and providing invaluable guidance in connection with Lisbon cultural institutions and historical venues. From our vantage, an experienced and knowledgeable concierge department is critical to one’s exploration of a new Region or City. The hotel’s concierge team has an encyclopedic knowledge of Lisbon and Portugal and worked assiduously to guide us throughout our visit. Mr. Palma’s superb team included Hugo Pereira, Hugo Fonseca, Filipe de Silva and Sonia Abreu - they were a pleasure to work with and helped to make our first visit to Portugal a memorable experience. Bravo to the entire management and service team of this wonderful hotel.
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Andrew Goodall
5/5Google· 2 months ago
Google· 2 months agoWe spent a week here, it's a quiet; beautiful 'old style' hotel offering great service; food and gardens. Although 'outside' of the centre, everywhere is an 8 minute taxi or 15 minute walk away and we were happy to head back to its peaceful surroundings at the end of a busy day. Although all the staff were welcoming and helpful, the standout member was Hugo; the very best Concierge you could wish for. He went above and beyond to help with suggestions, reservations and tips to ensure we experienced as much as possible of Lisbon and the surrounding areas - the driver he arranged to take us to Sintra; Cascais and Estoril on a day trio including lunch overlooking the Atlantic was superb! If you're planning a visit to Lisbon, stay here; you won't regret it!!
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Trip.com Member
4.5/5
Trip.com· a year ago
Trip.com· a year agoWe had a wonderful time. The hotel is located on beautiful grounds with amazing views. It’s about 15mins drive from the centre. The concierge was very helpful and the service was overall excellent.
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Safari51449634973
5/5Tripadvisor· 2 months ago
Tripadvisor· 2 months agoThe Palace is an amazing place. It is gorgeous and beautiful but with all the right modern facilities. The service is impeccable. It is a place of quiet and feels so special after schlepping around the city. The bar is fabulous, the pool amazing and the rooms delightful.
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rich0131
5/5Tripadvisor· a month ago
Tripadvisor· a month agoA wonderful hotel with the best staff. The grounds are well kept, the breakfast is good and the service throughout is first class. Lisbon is beautiful and this hotel was the icing on the Lisbon cake. Thanks for a lovely holiday.
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Bert Vidal
5/5Google· 6 months ago
Google· 6 months agoWe stayed here after a transatlantic cruise from Barbados to Lisbon Absolutely one of the best hotels we have stayed in. The Michelin starred I house restaurant was wonderful. The bar lounge for daytime snacks and drinks was also great. The grounds are beautifully maintained and it has a lovely view of the bay Can’t say enough positives
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Oliver
1/5Google· 3 months ago
Google· 3 months agoSevere health hazard and dishonesty from management. During my stay in room 208, I discovered a live cockroach infestation. While front desk staff acknowledged the hazard, handed me a partial cash refund, and signed an official "Paid Out Receipt" explicitly writing "refund due to cockroach complaint in the room" (see attached photo), the General Manager later sent an email falsely denying that any pest was ever found to evade further accountability. A 5-star establishment cannot operate with active biological hazards and then attempt to rewrite reality to its guests. The matter has been formally escalated to the Portuguese health authorities (ASAE) for a full sanitary inspection and to my financial institution for breach of contract. Absolutely unacceptable handling for a hotel of this caliber.
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