Altis Grand Hotel

Response from the property

Dear Ms. Linda Gordon, Thank you very much for sharing such a wonderful review of your recent stay at Altis Grand Hotel. We are truly delighted to know that you had such an enjoyable experience and that you appreciated our comfortable facilities, the quality and variety of our breakfast buffet, and the care we put into maintaining the hotel. Your kind words about our team mean a great deal to all of us. Providing genuine, personalized hospitality is at the heart of everything we do, and it is incredibly rewarding to know that our efforts helped make your visit to Lisbon even more memorable. We are especially pleased that the personal tour provided by our Hotel Manager made you feel genuinely welcomed and valued, this is exactly the experience we strive to create for every guest. Thank you once again for your recommendation and for choosing Altis Grand Hotel. It was a pleasure to have you as our guest, and we very much look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Leandro Baezza | Guest Experience Ambassador

Response from the property

Dear Mr. Ken Miller, Thank you very much for taking the time to share such a thoughtful review of your recent stay with us. We are absolutely delighted to hear that you had such a positive experience during your nine nights in Lisbon. It is especially rewarding to know that our Guest service team made a lasting impression on you. Providing warm and attentive service is something we truly take pride in, and your kind words will be shared with all of our colleagues who helped make your stay memorable. We are also pleased that you enjoyed our quieter location with convenient access to transportation, as well as the cleanliness and updates in the hotel and rooms. It’s wonderful to hear that our breakfast, heated indoor pool, hot tub, and fitness facilities added to your overall comfort and enjoyment. Thank you as well for recommending our hotel to other travelers. Feedback like yours means a great deal to us and motivates our team to continue delivering the best possible experience for our guests. We hope to have the pleasure of welcoming you back the next time your travels bring you to Lisbon. Warm regards, Inês Almeida | Guest Experience Ambassador

Response from the property

Dear M. Gauri Shah, Thank you very much for your kind and thoughtful review. We are delighted to hear that you enjoyed the cleanliness, comfort, and amenities of your room, as well as the attentive service provided by our team. It is especially rewarding to know that David, Vitória, João, and Francisco contributed to making your stay in Lisbon such a memorable experience. We will be pleased to share your generous compliments with them, as your recognition is a wonderful encouragement to our entire team. Providing personalised service and creating meaningful experiences for our guests is at the heart of our philosophy, and we are truly grateful for your appreciation. Thank you once again for your recommendation and for choosing to stay with us. We very much look forward to welcoming you back on your next visit to Lisbon and providing you with another exceptional stay. Kind regards, Inês Almeida | Guest Experience Ambassador

Response from the property

Dear Ms. Lami Odeh, Thank you very much for taking the time to share such a thoughtful and complimentary review. We are delighted to learn that you had such a wonderful experience at the Altis Grand Hotel and that our team’s attentiveness, warmth, and professionalism contributed to making you feel truly at home. It is particularly gratifying to know that your children were able to relax and fully enjoy their stay with us. We are also pleased that you appreciated our breakfast selection, including the freshness and variety of our healthy options. Your kind recognition of the quality of our services is deeply appreciated and will certainly be shared with our entire team. Thank you once again for your generous recommendation. It was our pleasure to welcome you and your family, and we very much look forward to having the privilege of welcoming you back to the Altis Grand Hotel in the near future. Warmest regards, Leandro Baezza | Guest Experience Ambassador

Response from the property

Dear Ms. Elizabeth Rothstein, Thank you for taking the time to share your feedback regarding your recent stays with us. We sincerely appreciate your comments and are pleased to hear that you found our team to be kind, helpful, and responsive, particularly during the late-night assistance with your iPad. Your recognition of our staff means a great deal to us. At the same time, we are truly sorry to learn about the inconveniences you experienced. Please accept our sincere apologies for the issues with the insects in your first room and the refrigerator leak. We also regret that the hot water supply in the penthouse did not meet your expectations and that clearer guidance was not provided to help resolve the situation during your stay. We value the opportunity to have welcomed you on both occasions and hope to have the chance to provide you with a much more enjoyable experience in the future. Thank you once again for your valuable feedback. Kind regards, Inês Almeida | Guest Experience Ambassador

Response from the property

Dear Ms. Samantha McAuliffe, Thank you very much for your wonderful and heartfelt review. It was truly a pleasure to welcome you to Altis Grand Hotel, and we are delighted to know that your stay with us was so memorable. Reading that our team's kindness, professionalism, and attention to detail made such a positive impression is incredibly rewarding, as creating exceptional experiences for our guests is at the heart of everything we do. We are especially pleased that you enjoyed the comfort of your suite, the daily complimentary surprises, our spa, and the rooftop, and that these moments contributed to making your visit to Lisbon even more special. Your kind words will be shared with our entire team, especially with Artur, who will be thrilled to know that his dedication helped make your stay unforgettable. Recognition like yours is a great source of motivation for all of us. Thank you once again for choosing Altis Grand Hotel and for your generous recommendation. It was an honor to be part of your Lisbon experience, and we sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Leandro Baezza | Guest Experience Ambassador