Hotel Amano Grand Central

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Xhi

2/5Google· 4 months ago

I usually try to stay positive when leaving reviews, but unfortunately the experience here was quite uncomfortable. The atmosphere among the staff felt tense and awkward, and it seemed like the manager’s behavior toward the team created a strange vibe throughout the place. During my stay, interactions between management and staff appeared dismissive and a bit uneasy to watch. You could sense that employees were not very comfortable, which affected the overall mood of the hotel. A welcoming environment usually starts behind the scenes, and here it felt like something was off.

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Dincy

3/5Tripadvisor· a month ago

Very convenient to main train station. Very clean and generally quiet, except Saturday night when the bass notes of the music in the bar on the 6th floor could be heard on the 3rd. Human contact with staff was minimal. Check in was electronic, but we had to get assistance two times from the one staff person present in the lobby whose primary function seemed to be checking luggage for those who arrived before check in time. In an apparent effort to reduce paper and plastic waste, there were no travel brochures evident (tourist info office was a few minutes walk away at the Hauptbahnhof; there were books about the city scattered artfully around the small lobby), no toiletries except in full size bottles, 2 coffee pods in a box that was made for 4. There was a tablet on the bedside table that "welcomed" us and might have provided hotel information and more, but as soon as the wrong button was pushed it ceased to function. The room was small and spotless; all black and white. The "amenities" were the coffee maker, a box of tissues and a toiletry kit consisting of 2 makeup remover pads and a few Q-tips. On a positive note, the beds were comfortable, the bathroom facilities were highly functional - hot water instantly available, faucets easily adjusted, cold water potable, etc. The bartenders were very bright and engaging - frankly, the highlight of our stay at the hotel. Cost was on the high side, but was the price for the less than 5-minute walk to the train station.

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Steen Jørgensen

3/5Google· a month ago

Nice hotel, good location and friendly staff. Unfortunately very poor mobile connection inside the hotel. And their WiFi is marked as 'not secure' when you want to log in. The poor network also causes problems when you use the hotel's 'digital key'. Their online check-out is also difficult to understand. I ended up being checked out at 01.00 am, after which my digital key did not work

TM

Trip.com Member

4/5Trip.com· 3 months ago

Travelled with my family. The location was fabulous; it is just a short walk from Berlin central train station. You can get anyway of the city via Tram, Bus, and Underground Metro. The hotel practise "Self Service". You got to do self-check-in.

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G B

5/5Google· a month ago

We had a fantastic stay, and so much of that was thanks to Amina at the front office. From check-in to check-out, she was friendly, professional, and genuinely happy to help with every little request. Her warmth and attention to detail made all the difference.

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Eva Solo

5/5Google· 4 months ago

I had a fantastic stay here. My experience did not match some of the other reviews I see on here: I was greeted by lovely staff members that helped me check in and were available for any questions throughout my stay, the room was absolutely perfect, bed comfortable (on the firmer side but that’s my preference), perfect pillows, bathtub was superb, all of the hand-wash/body wash/shampoos were great quality, there’s a fridge in the room, coffee machine, water, large TV, plenty of towels, etc. The location was absolutely perfect: I was able to navigate the city so easily and get back to the hotel from anywhere by public transport or even walking. Overall, very satisfied with my stay. Thank you!

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Z440KScarolr

3/5Tripadvisor· 3 months ago

Our room was on the first floor above the bar. On Friday night the music was blasted until 2 am. I could not sleep. On Saturday morning I complained and our room was moved to the third floor. On Saturday night, the music was not as loud, but the vibrations from the music still could be felt on the third floor and kept me awake. After trying to call the hotel, I sent a text to it's WhatsApp number and an AI response agreed that it was not a tolerable situation and that I should go downstairs and complain to the manager. So, near 1 am and in my PJs and went downstairs and complained to the manager. He said they would turn the music down. But I still could hear and feel it from the third floor and didn't get to sleep until after the music was turned off at 2 am. Thing is, it's a bar. Not a night club. It's a small space. But they blast the music like it's a dance club. A manager (Anastasia), who had moved our room, did profusely apologize for my discomfort and even refunded part of our payment for the two nights. But losing sleep (I averaged 4 hours each night) and getting up tired and unable to enjoy my sightseeing could not be compensated. Also, the tub in the bathroom was very tall and difficult to step into. My daughter had a tough time. She is short. At 5 feet 6 inches, I also had a tough time. At nearly 6 feet, it was even difficult for my husband. Plus, there were no handle bars to help one safely get into the tub. With a glass door that was glued in place, there was no flexibility to enter and exit the tub. This is dangerous and offered no accessibility.

DB

Denise Beard

2/5Google· 5 months ago

Caution for a weekend stay! If you’re staying here on a weekend it’s bad because there’s a bar on the top floor of the hotel until 5:00 am that plays super strong bass beat music and you feel & hear it! I’m a music lover & go to music fests but it’s LOUD! Even on the 1st floor you feel it in your room. When I complained one of the club guys said they have the police called often for noise complaints. Not what you want to hear about your hotel that you paid to get rest in. During the week it’s a great stay that’s convenient for the Bahnhof. Avoid it on Friday or Saturday nights though!